The Electricity Company of Ghana (ECG) has announced the suspension of its mass prepaid meter replacement exercise until further notice.
This directive, issued in a letter signed by Shirley Tamara Asomani-Wiafe, is addressed to all contractors and suppliers involved in the meter replacement program .
According to the statement, the mass meter replacement is currently on hold, with ECG only focusing on new service connections, faulty meter replacements, flat rate customers, and regularized customers.
The ECG has strictly prohibited suppliers from proceeding with any mass meter replacements outside these approved categories. The company expects full compliance with this directive.
For customers awaiting new meters or replacements, this decision means that unless they fall under the approved categories, their requests may be delayed.
However, ECG has assured that essential cases like faulty meters and new connections will still be attended to.
Although the ECG has not specifically given the cause for the halt of the new metre installation, it may be linked to issues including technical difficulties, supply limitations, or policy evaluations.
The Electricity Company of Ghana remains committed to improving electricity services and ensuring a smooth metering system.
Customers are advised to stay updated through official ECG communication channels.
The ECG urged customers to contact their regional offices or visit the official website for further inquiries.
This follows barely five months ECG begun massive replacement of obsolete meters with Smart MMS complaint prepaid meters on September last year.
The purpose of the project was to enhance service delivery, improve customer service satisfaction, and address problems related to outdated metres, such as their inability to record correct electrical power use.
The decision to replace obselete metres follows the ECG’s announcement of a signifincant revenue collection shortfall, myjoyonline.com also reports.
According to Boateng, the ECG Director of Communications, William Boateng, the company has encountered a revenue gap of over GH₵893 million, primarily due to the malfunctioning of old meters that failed to communicate correctly with the company’s servers.
William Boateng, the ECG Director of Communications claims that, the company has encountered revenue gap of over GH₵893 million, primarily due to the malfunctioning of old meters that failed to properly connect with the company’s servers.
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SOURCE: hellovybes.com
